Reviews

Macy, thank you so much for the kind review. We’re glad James was able to help get your fleet account set up and make the process easy to understand. We really appreciate the opportunity to work with you and look forward to being your local go to shop for years to come.

Thank you so much, Atavia. We really appreciate you taking the time to share this. James does a great job keeping customers informed and making sure they understand what is going on with their vehicle. Clear communication is important to all of us here at Pete’s, and we’re glad you felt well taken care of from start to finish. Thank you for trusting our crew with your car and for the recommendation.

Rob, thank you for taking the time to share this. Austin is a great example of the kind of care we want every customer to receive. We are glad he was able to get your TPMS sensors programmed, check your tire pressures, and get you back on the road. We truly appreciate your recommendation and your trust in our team.

Thank you for taking the time to share this. We know the Monday after a holiday weekend can be busy, so we are glad Cody kept you informed and our crew was able to repair your tire within the estimated time. We truly appreciate your trust and your kind words about our service.

Thanks Melissa for the 5-star review and for choosing Pete's for your car repair needs.

Thank you for your recommendation. We greatly appreciate it.

Oscar, Thank you for taking the time to leave such a detailed review. We're glad to hear the front end work met your expectations and that your truck is now driving the way it should. We also appreciate your kind words about our service manager. At the same time, we're sorry to hear you were frustrated by the process surrounding the tire balance concern. We understand how disappointing it can be to spend additional time and money trying to resolve an issue after a repair. Because we were not able to inspect the vehicle after the work performed by the tire shop, we can't say with certainty what caused the vibration or what they found during their inspection. However, we take feedback like this seriously and will be sharing your review with our team so we can discuss the experience and look for ways to improve our communication and service process moving forward. We appreciate your honest feedback and are grateful that you'd consider giving us another opportunity in the future. Thank you for trusting us with your vehicle.

Hi Johnny, We're sorry to hear you're frustrated. At Pete's Automotive, we stand behind our work, and if a repair we performed did not resolve the concern, we want the opportunity to make it right. Please bring your vehicle back in, and we will inspect the issue without charging you again for the same repair if that is indeed the case. I also want to personally look into the details of your experience when the shop opens tomorrow so I can better understand what happened. Once I've reviewed the repair history, we'll follow up with you directly. Please give us a call at your convenience. We appreciate the chance to address your concerns and earn back your trust. Pete's Automotive Team Update: Hi Johnny, I wanted to follow up after looking into this further. We were unable to locate a recent repair under the name Johnny Rodriguez in our system, so we may have your information listed under a different name, phone number, or vehicle. We take concerns like yours seriously and would genuinely like the opportunity to review what happened. If a repair we performed did not resolve the original concern, we want to know about it and work toward a fair resolution. Please give us a call or stop by the shop with your vehicle information so we can locate your repair history and discuss it with you directly. We are committed to standing behind our work and making sure we have all the facts before drawing conclusions. Thank you for bringing your concerns to our attention. Pete's Automotive Team

Thank you Skylet for the 5-star review.

Dedra, Thank you so much for taking the time to leave us this review. We know how stressful it can be to break down while traveling, especially when your vehicle is tied directly to your livelihood. We’re really glad Steve and Cody were able to help get you back on the road quickly and work within your budget. Our team believes communication matters just as much as the repair itself, so it means a lot to hear that you felt taken care of throughout the process. We truly appreciate your trust in us and your recommendation. Safe travels to your next gig, and if you’re ever back through Waxahachie, we’ll be here for you.

Josey, thank you for taking the time to share this. We know how frustrating it can be to deal with the same issue over and over, and it means a lot that you trusted Cody and the team to take another look. We're really glad they were able to get everything sorted out for you and keep you updated along the way. That kind of communication and follow through is exactly what we aim for. We appreciate your trust in us and look forward to being here whenever you need anything down the road.

Laura and Michael, thank you for taking the time to share this. It means a lot to our team. We believe being upfront and honest is the only way to do this kind of work, so hearing that from you really matters. Cody and the crew take a lot of pride in treating people right, not just fixing vehicles. I am especially glad we could help with the small things too. Sometimes it is as simple as a wiper, but taking care of people in those moments is just as important to us. We appreciate your trust and look forward to helping you anytime you need us.

Hung, We’re glad everything was completed on time and your truck is back where it belongs. It means a lot that you plan to bring your other vehicles to us. We’ll be ready when you need us.

Ray, we appreciate you sharing this. Glad we could get you taken care of quickly once the parts came in. Thanks for trusting us with your vehicle.

David, we really appreciate you taking the time to share this. It means a lot that you noticed how our team communicates and takes care of people. We believe in keeping things clear, fair, and straightforward, and we’re glad that came through in your experience. Thank you for the recommendation and for supporting our family business.

Ty, we really appreciate you taking the time to share that. I am glad we could help turn your day around and get you taken care of quickly. Thank you for trusting Pete’s with your vehicle.

Johnney, we really appreciate that. It means a lot to hear you consistently have a great experience with us. Thanks for trusting Pete’s to take care of your vehicle.

Diana, this made our day. There is nothing better than hearing your car feels like new again. We take a lot of pride in both our work and how we treat our customers, so this means a lot to our team. Thank you for trusting Pete’s Automotive.

Steven, Thank you for taking the time to leave us a review. We truly appreciate your support and the opportunity to take care of your vehicle. If there is anything we could have done to make your experience a 5 star one, we would always welcome that feedback.

Thank you so much, Terri. This means a lot to our team. Chad works hard to make sure every customer feels informed and taken care of, even when things get complicated, so your kind words about his patience and professionalism really matter. We’re also glad Cody was able to help get your vehicle to us and walk you through everything in a clear way. Insurance claims can definitely be a challenge, and we appreciate you trusting us to help navigate it with you. Thank you again for your recommendation and for choosing Pete’s Automotive.

Renaye, thank you for such a kind review. It means a lot to know you feel that peace of mind when you trust us with your vehicle. That’s exactly what we strive for every day. We’re glad you enjoyed the popcorn while you waited. We appreciate you being part of the Pete’s Automotive family and look forward to taking care of you again down the road

Thank you Michael for the 5-star review and glad we were able to help you with your wheel alignment. Thanks for choosing our team to help with your car repairs.

Thank you Julie for the 5-star review.

Julie, thank you for the kind words. We are glad you had a good experience with both the service and pricing. We appreciate you trusting Pete’s with your vehicle and look forward to seeing you again when you need us.

Sheila, Thank you for the kind words. We’re glad our team could make the experience easy and convenient for you. Providing friendly service and helping with things like rides when customers need them is all part of taking care of our neighbors. We appreciate your trust in Pete’s and look forward to helping with your automotive needs in the future.

Robert, I can't think of a better compliment than that. Thank you for your kind words and for choosing our shop for your automotive needs.

Allen, we really appreciate you taking the time to share this. We’re glad we could get your diesel pickup in the same day, take care of the full PM, and get those front brake pads replaced for you. That’s exactly the kind of smooth, straightforward service we aim for. Thank you for trusting us with your truck. We’re here whenever you need us.

Jon, We really appreciate you coming in and taking the time to leave this review. Glad we could get you in quickly and take care of the tires, alignment, and oil change without any hassle. That is always the goal. Thank you for the trust. We will be here whenever you need us.

Andrew, thank you for the great review. That sounds like quite the day, but we’re glad we could get everything taken care of quickly and keep it affordable. We appreciate you trusting Pete’s with both vehicles and are always happy to help when you need us.

Hi Susan, thank you for the kind words. We’re glad our team was able to help and answer your questions. We appreciate you trusting us with your vehicle and look forward to getting your A C taken care of next week. See you soon.

Hello Martin, We do remember your visit. You brought in your own turbo and requested that we install it without running a diagnostic, as you mentioned the dealership had already identified the issue. Although your check engine light was on, you were clear that you only wanted the turbo installed. We completed the work as requested. As we discussed, if there is any concern related to our installation, you are absolutely welcome to bring the truck back and we will inspect our work. We stand behind what we do and are always willing to correct anything that falls within our responsibility. Please feel free to contact us so we can take a closer look.

Thank you Newell for the 5-star review and for choosing our shop for your automotive needs

Thank you so much for the great review. We really appreciate you taking the time to share your experience. Fast, honest service is exactly what we aim for every day. An oil change should be straightforward, affordable, and never come with pressure. We are glad our team made that clear and got you back on the road quickly. We look forward to taking care of you again next time you are in.

Jason, this one made our day. Doing it right the first time is always the goal, and we’re glad you notice the little things too. A clean car when it leaves matters just as much as the repair itself. We truly appreciate your recommendation and your trust in us. It means a lot that you keep choosing Pete’s.

Thank you, Kenneth. We really appreciate you taking the time to share this. Being an honest, reasonably priced auto repair shop and standing behind our work is exactly what we strive for at Pete’s Automotive. We’re grateful for your trust and look forward to helping keep you safely on the road.

Thank you, Prudencio, for the kind words and for trusting Pete’s Automotive with your truck. We know how stressful a breakdown like that can be, especially in the middle of a workday. Our team was glad we could diagnose the water pump issue quickly and get you back on the road the same day. We appreciate the recommendation and hope the popcorn helped a little too.

Pat, thank you for sharing this. We appreciate you recognizing the fair pricing and quick turnaround. When something unexpected like a coolant rupture happens, the priority is getting you safely back on the road without adding stress. I’m especially glad the team was able to track down the cab light issue and point you in the right direction for a self repair. That is what honest service looks like to us. Thanks again for trusting Pete’s.

Thank you, Amanda. We’re glad you had a kind and professional experience during your vehicle inspection and appreciate you choosing Pete’s Automotive.

Thank you, Heath, for taking the time to leave us a review. We appreciate you recognizing the clear communication around diagnostics and findings, as well as the documentation we provide throughout the repair process. Our goal is always to be thorough and transparent so our customers feel informed and confident in the work being done. We’re grateful for the opportunity to earn your trust.

K and Q for Life, We appreciate your 5-star review and are glad the folks at our shop were able to provide excellent customer service for you. That is always the goal.

Thank you, Jerry. We really appreciate you giving us a try and are glad you found what you were looking for here. Fair pricing and dependable service matter to us, and we’re grateful to have earned your trust.

Thank you Wanda for your 5-star review and for choosing our shop for your car repair needs. We appreciate it.

Jeff, I can't think of a better compliment. Friendly and professional. That is always the goal. Thanks for choosing our shop for your automotive needs. We appreciate it.

Thank you so much for the kind review, Ally. We appreciate you trusting us with your F250. Our team is glad the alignment went smoothly and that the transportation made things easier for you. We look forward to taking care of your vehicle again when you need us.

Thank you, Douglas. We really appreciate your trust and the recommendation from your friend. We’re glad the scheduling, rides, and repairs all went smoothly and that you were taken care of from start to finish. It means a lot to know you were 100 percent satisfied, and we look forward to helping you again whenever you need us.

Geaorganne, It's always our goal to be timely, polite and considerate. Glad to hear our team was able to be all of those things for you. Thanks for choosing our automotive shop and for taking the time to write a review. We appreciate it.

Tony, Thank you for sharing this and for trusting us with your vehicle. We’ll make sure Steve and the rest of the team see your kind words. They work hard to take care of people and it means a lot to hear that the flexibility and service make a difference. We appreciate you.

Thank you for taking the time to share this. We’re glad to hear you felt treated with courtesy and respect. Taking care of our customers and making sure they leave satisfied is something we take seriously. We appreciate your support and hope to see you again when you need us.